Reference

How We Handle Your Data and Account Policy

This page explains our legal framework, your rights as an account holder, and how we store, process and protect the information you share with us. Everything here applies to accounts funded through DANA, OVO, or GoPay — the same wallet credentials you use day-to-day.

Data TransparencyAccount RightsCookie DisclosureContact PathsWallet Privacy
bocah4d How We Handle Your Data and Account Policy
POLICY CONTACT PATHS

Reach Us About Your Legal Rights

Need to ask about data removal, account closure, or how we use your information? Three ways to reach the team that handles legal and policy queries directly.

Live Chat Open live chat from any page on the site. The legal-query option routes you to a support agent who can process data requests, explain retention periods, and confirm what information we hold against your DANA or OVO-linked account.
Email Channel Send a written request to our support email. We respond to legal and data-related queries within a working day. Include the email address tied to your account so we can verify your identity before disclosing or deleting records.
Account Dashboard Request Inside your account settings, a dedicated section lets you submit formal data-access or deletion requests. The system timestamps your request and sends a confirmation to your registered email so you have a record of the submission.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We treat policy compliance as an ongoing practice, not a one-time checkbox. Here is how each area works across your account lifecycle — from the moment you link your GoPay wallet to the day you decide to close your profile.

Data Collection Scope

We collect your name, email, phone number, and the e-wallet identifier you use for deposits. No biometric data is gathered. Payment credentials from DANA, OVO, or GoPay are tokenised — we never store full wallet PINs on our side.

Cookie Usage

Session cookies keep you logged in. Preference cookies remember language and layout choices. Analytics cookies help us understand which lobby sections load slowly on mobile devices in areas like Bekasi so we can optimise page speed.

Account Security Layers

Every login triggers an OTP sent to your registered phone number. If you access your account from a new device, a secondary verification step confirms your identity before any withdrawal or profile change can proceed.

Data Retention Period

Active accounts retain all associated data. After you request closure, we hold records for the minimum period local obligations require, then purge them. You receive an email confirmation once deletion is complete.

Right to Access and Correct

You can view the personal data we hold at any time through your account dashboard. If something is outdated — a phone number, an old email — submit a correction request and we update it within one working day after…

Right to Request Deletion

Submit a deletion request via live chat or your dashboard. We confirm receipt, verify your identity through the OTP linked to your account phone, and process the removal. Outstanding balances must be withdrawn via GoPay or DANA first.

Common Questions About Our Legal Policy

Real questions we receive from account holders in Indonesia about data, rights, access eligibility, and how to exercise control over your personal information stored with us.

We store your registered name, email address, phone number, and the e-wallet identifier you use — whether that is DANA, OVO, or GoPay. Payment PINs are never stored on our servers; only tokenised references are kept for transaction matching.

Go to your account dashboard, open the data-request section, and submit a formal access request. We verify your identity via the OTP sent to your phone, then deliver a downloadable file containing all records associated with your profile.

Yes. Submit a deletion request through live chat or your dashboard. Withdraw any remaining balance to your linked GoPay, OVO, or DANA wallet first. After identity confirmation, we process the deletion and email you once it is complete.

Access depends on local law and is available where local law permits. We do not guarantee eligibility in any specific area. If regulations in your region change and affect your account status, we notify you at the email address on file.

We use session cookies to maintain login state, preference cookies for layout choices, and analytics cookies for performance monitoring. You can clear or block cookies in your browser settings at any time, though this may end your active session.

Inactive accounts retain stored data until you request deletion or until we are required to purge records under applicable data-retention obligations. We do not automatically delete accounts based on inactivity alone — the data stays until you act.

All payment data passes through SSL-encrypted connections. Wallet identifiers are tokenised on our servers, meaning we hold a reference code rather than your actual wallet credentials. No full PIN or password is stored at any point in the transaction chain.

Reach our support team through live chat or email. Describe the concern and include your account email. We escalate data-mishandling reports internally and respond with a resolution or explanation within one working day of receiving the query.

Yes. The same data-handling, retention, and deletion policies apply regardless of whether you fund your account via GoPay, DANA, or OVO. The wallet brand does not change your rights or how we store your transaction records.

We display a revision date at the bottom of this page. When material changes occur, we also send a notification to the email address linked to your account. Continued use after a posted update means you acknowledge the revised terms.